No Refund Policy

1. Our Commitment to Customer Satisfaction

At Lunico, we strive to provide high-quality products and excellent customer service. While we do not offer refunds, our team is dedicated to finding a suitable solution if you experience any issues with your order.

2. Eligibility for Assistance

If you receive a defective, damaged, or incorrect item, we will work with you to resolve the issue. Possible solutions may include:

• Sending a replacement item
• Providing store credit
• Offering troubleshooting assistance

3. How to Request Assistance

If you encounter a problem with your order, follow these steps:

1. Contact our customer support team at lunicohelpdesk@gmail.com within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and photos if applicable.
3. Our team will assess your request and offer a suitable resolution.

4. Non-Eligible Requests

We do not provide refunds or replacements for:

• Items that were purchased incorrectly by the customer
• Items that have been used, damaged by the customer, or altered after delivery
• Sale or clearance items
• Personalized or custom-made items

5. Shipping Costs

• If a replacement is approved, we will cover the shipping cost for defective or incorrect items.
• Customers are responsible for any shipping fees associated with store credit purchases.

6. Policy Updates

Lunico reserves the right to modify this policy at any time. Updates will be posted on this page.